Website Terms & Conditions

Effective Date: July 27, 2026

Welcome to Qavlune™, operated by LUOLAI LIFESTYLE TECHNOLOGY CO., LTD.

These Website Terms and Conditions explain the rules that apply when you browse our online store, create an account, place an order, communicate with us, or use any product information, content, features, or services made available through the website.

Throughout these terms, “Qavlune™,” “we,” “our,” and “us” refer to LUOLAI LIFESTYLE TECHNOLOGY CO., LTD. The word “you” refers to any visitor, customer, or person using the website.

By accessing or using our store, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy. Please stop using the website if you do not accept them.

1. Eligibility to Use Our Store

You may use our website only when you are legally able to enter into a binding agreement in your place of residence.

By shopping with Qavlune™, you confirm that:

  • You have reached the legal age of majority applicable to you
  • The information you provide is accurate and current
  • You will use the website only for lawful purposes
  • You have permission to use the selected payment method
  • Any minor using the website under your supervision has your authorization

We may restrict or refuse access where account activity appears fraudulent, abusive, unlawful, or inconsistent with these Terms.

2. Customer Accounts

Some store functions may require an account.

You are responsible for:

  • Keeping your login information confidential
  • Preventing unauthorized access to your account
  • Reviewing and updating your personal information
  • Informing us promptly if you suspect misuse

You are responsible for activity carried out through your account unless applicable law provides otherwise.

Customer accounts may not be sold, transferred, rented, or shared for unauthorized commercial use.

3. Product Information

We aim to present our home décor and everyday living products as clearly and accurately as possible.

Product pages may include information about:

  • Dimensions and materials
  • Colors and finishes
  • Care instructions
  • Intended use
  • Availability
  • Packaging and included components

However, slight variations may occur because of manufacturing methods, natural materials, lighting, photography, screen settings, or product updates.

Colors, textures, grain patterns, stitching, shapes, and measurements may vary slightly from the images shown. These reasonable variations do not necessarily indicate a defect.

4. Product Availability

Products and collections may be changed, limited, temporarily unavailable, or discontinued without advance notice.

We reserve the right to:

  • Limit quantities available per customer or household
  • Restrict sales in certain regions
  • Replace or update product packaging
  • Correct stock information
  • Withdraw a product from sale
  • Decline unusually large or suspected resale orders

Adding an item to your shopping cart does not reserve inventory.

5. Placing an Order

Submitting an order is an offer to purchase products under the conditions displayed during checkout.

An order is not fully accepted until:

  1. Payment has been successfully authorized.
  2. The order has passed any required verification.
  3. We issue an order confirmation or begin fulfillment.

We may decline, cancel, or limit an order where:

  • The item is unavailable
  • Pricing or product information is incorrect
  • Payment cannot be verified
  • Delivery information appears incomplete
  • Fraud or unauthorized activity is suspected
  • The order violates purchase restrictions

If payment has already been collected for a canceled order, the applicable amount will be returned to the original payment method.

6. Order Details and Changes

Please review the following information carefully before completing checkout:

  • Product selection
  • Quantity
  • Recipient name
  • Shipping address
  • Billing details
  • Email address
  • Telephone number, where required

Changes and cancellations cannot be guaranteed after an order enters processing.

Requests should be submitted as quickly as possible to:

service@qvkbav.com

Once a parcel has been packed or dispatched, the order may need to follow our standard return procedure.

7. Prices, Taxes & Additional Charges

Product prices are displayed in the currency shown on the website or at checkout.

Prices, promotions, discount codes, and special offers may change without prior notice. The amount charged will normally be the amount confirmed at checkout.

Unless expressly included, the displayed product price may not cover:

  • Shipping fees
  • Sales tax or value-added tax
  • Customs duties
  • Import charges
  • Local handling fees
  • Bank or currency-conversion fees

Customers are responsible for any additional charges imposed by their bank, payment provider, carrier, or local authorities.

8. Payments

You agree to provide complete and valid billing and payment information.

Payments may be processed by authorized third-party providers. Qavlune™ does not ordinarily store complete payment-card details on its own systems.

We may use reasonable verification measures to protect customers and prevent unauthorized transactions.

A payment may be declined or delayed because of:

  • Incorrect billing details
  • Insufficient funds
  • Card restrictions
  • Bank security checks
  • Suspected fraud
  • Payment-provider interruptions

Questions about authorization decisions may need to be directed to your bank or payment provider.

9. Promotions & Discount Codes

Promotional offers may be subject to separate eligibility requirements, expiration dates, product restrictions, or minimum purchase amounts.

Unless expressly stated otherwise:

  • Only one discount code may be used per order
  • Discounts cannot be exchanged for cash
  • Promotions cannot be applied retroactively
  • Promotional stock may be limited
  • Codes may be canceled if misused or distributed without authorization

We reserve the right to correct or cancel promotions affected by technical or pricing errors.

10. Shipping & Delivery

Orders are prepared and delivered according to our Shipping Policy.

Delivery dates are estimates and may be affected by circumstances such as:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Public holidays
  • Incorrect addresses
  • High-order volumes
  • Events outside our reasonable control

Customers are responsible for entering complete and accurate delivery information.

Depending on the order and destination, products may arrive in separate packages or from different fulfillment locations.

Nothing in this section limits consumer rights that cannot legally be excluded.

11. Returns, Refunds & Cancellations

Eligible returns and refunds are handled according to our Return & Refund Policy.

Before returning any product, customers must contact us and obtain the applicable instructions. Items sent to an unauthorized address may not be accepted or processed.

Return eligibility may depend on factors such as:

  • Time since delivery
  • Product condition
  • Original packaging
  • Included parts and accessories
  • Proof of purchase
  • Whether the item is excluded from return

Mandatory consumer cancellation or return rights remain unaffected where applicable.

12. Personal-Use Purchases

Products offered through Qavlune™ are primarily intended for personal and household use.

You may not purchase products for unauthorized resale, redistribution, commercial reproduction, or export in violation of applicable requirements.

Wholesale or commercial inquiries require written approval from Qavlune™.

13. Ownership of Website Content

The website and its content may include:

  • The Qavlune™ name and logo
  • Product photographs
  • Illustrations and graphics
  • Product descriptions
  • Videos
  • Page layouts
  • Icons
  • Written content
  • Design elements
  • Software and store features

This material is owned by or licensed to Qavlune™ and is protected by applicable intellectual-property laws.

You may view and use the website for personal shopping purposes. You may not copy, publish, modify, distribute, sell, scrape, reproduce, or commercially exploit website content without prior written permission.

14. Acceptable Use

You must not use the website in a way that harms Qavlune™, other customers, service providers, or third parties.

Prohibited activity includes:

  • Violating applicable laws or regulations
  • Attempting unauthorized access to systems or accounts
  • Uploading malware, viruses, or harmful code
  • Interfering with website performance or security
  • Using automated tools to collect protected content or data
  • Impersonating another person or organization
  • Submitting fraudulent orders or payment information
  • Sending spam, phishing messages, or deceptive communications
  • Infringing intellectual-property or privacy rights
  • Posting abusive, threatening, discriminatory, or unlawful content

We may suspend access, cancel orders, or take appropriate action when misuse is detected.

15. Reviews, Messages & Submitted Content

You may choose to provide reviews, suggestions, photographs, comments, or other content.

By submitting material, you confirm that:

  • You have the right to provide it
  • It is accurate to the best of your knowledge
  • It does not violate another party’s rights
  • It is not unlawful, misleading, harmful, or abusive

Where legally permitted, you grant us a non-exclusive right to use submitted content for store operation, customer support, product improvement, and promotional purposes.

We may remove content that violates these Terms or is unsuitable for publication.

16. Third-Party Services

Our website may use or link to services operated by third parties, including:

  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Social-media platforms
  • Advertising services
  • Embedded applications

We do not control every third-party website, platform, or service.

Your use of an external service may be governed by that provider’s own terms and privacy practices. Qavlune™ is not responsible for third-party content, availability, security, or actions except where responsibility cannot legally be excluded.

17. Accuracy of Store Information

We work to keep product, pricing, inventory, promotion, and delivery information accurate.

Occasionally, the website may contain:

  • Typographical errors
  • Incorrect prices
  • Outdated availability
  • Incomplete descriptions
  • Technical display issues
  • Promotion mistakes

We may correct information, update content, refuse an order, or cancel an affected transaction when an error is discovered.

When a material error affects a paid order, we will provide an appropriate notice and refund where required.

18. Website Availability

We do not guarantee that the website will always operate without interruption or error.

Access may occasionally be limited because of:

  • Maintenance
  • Software updates
  • Security concerns
  • Hosting problems
  • Network failures
  • Third-party service interruptions
  • Events outside our control

We may modify, suspend, or discontinue part of the website when reasonably necessary.

19. Product Use & Care

Customers should follow all product instructions, warnings, measurements, and care guidance provided with the item or on its product page.

Qavlune™ is not responsible for damage caused by:

  • Improper installation
  • Incorrect cleaning methods
  • Misuse or modification
  • Failure to follow care instructions
  • Use outside the product’s intended purpose
  • Normal wear and tear

This section does not exclude responsibility that cannot legally be limited.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are made available on an “as available” basis.

We do not promise that:

  • Every product will remain continuously available
  • Website access will always be uninterrupted
  • All technical errors will be corrected immediately
  • Website content will suit every individual purpose

Nothing in these Terms limits statutory warranties, guarantees, or consumer protections that cannot legally be waived.

21. Limitation of Liability

To the maximum extent permitted by law, Qavlune™, LUOLAI LIFESTYLE TECHNOLOGY CO., LTD., and their service providers will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or products.

Any limitation applies only where legally enforceable.

We do not exclude or limit liability for matters that cannot lawfully be excluded, including liability arising from fraud, willful misconduct, or other protected consumer rights.

22. Customer Responsibility

You agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another party’s rights, to the extent permitted by applicable law.

This does not require a customer to compensate us for matters caused solely by our own unlawful conduct.

23. Suspension or Termination

We may suspend or end access to the website where reasonably necessary, including when a user:

  • Violates these Terms
  • Engages in suspected fraud
  • Threatens website security
  • Misuses customer-service channels
  • Attempts unauthorized commercial activity

Termination does not affect payment, delivery, return, or other obligations that arose before access ended.

24. Severability

If any part of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary.

The remaining provisions will continue to apply.

25. No Waiver

A delay or failure by Qavlune™ to enforce any provision does not mean that the provision has been waived.

Any waiver must be clearly confirmed in writing.

26. Governing Rules

These Terms are interpreted according to applicable laws and mandatory consumer-protection requirements relevant to the transaction.

Customers may retain legal rights available in their country or region that cannot be restricted by these Terms.

Any dispute should first be raised with our customer-support team so both parties have an opportunity to seek a reasonable resolution.

27. Changes to These Terms

We may revise these Terms to reflect changes in:

  • Store services
  • Business practices
  • Technology
  • Payment or delivery arrangements
  • Legal or regulatory requirements

The updated version will become effective when published, unless another effective date is stated.

Continued use of the website after an update indicates acceptance of the revised Terms, subject to applicable law.

Contact Qavlune™

Questions about these Terms may be sent to:

Brand: Qavlune™
Legal Company: LUOLAI LIFESTYLE TECHNOLOGY CO., LTD.
Email: service@qvkbav.com