Easy Returns & Fair Refunds
Shop Qavlune™ with Greater Confidence
At Qavlune™, operated by LUOLAI LIFESTYLE TECHNOLOGY CO., LTD., we want every purchase to feel straightforward and reassuring.
This policy explains when an item may be returned, how to submit a request, and what to expect during the refund process.
1. Standard Return Period
Eligible products may be returned within 30 days of delivery.
To qualify, the returned item should be:
- Unused, unworn, and free from customer-caused damage
- In its original condition
- Returned with the original packaging, labels, accessories, and components
- Accompanied by valid proof of purchase
Products showing signs of use, washing, modification, improper handling, or missing parts may be refused or subject to a reduced refund where permitted by law.
2. Requesting a Return
Before sending anything back, contact our customer care team:
Email: service@qvkbav.com
Please include:
- Your order number
- The item you wish to return
- The reason for the request
- Clear photographs when the product is damaged, defective, or incorrect
Once the request has been reviewed, we will provide the applicable return instructions and approved return destination.
Do not send a package without authorization. Unapproved returns may be delayed, rejected, or sent to an address that cannot receive customer parcels.
3. Damaged, Defective, or Incorrect Orders
Please inspect your order shortly after delivery.
Contact us promptly if:
- The item arrived damaged
- A component is missing
- You received the wrong product
- The item has a manufacturing defect
Photographs of the item, packaging, shipping label, and affected area may be requested so we can evaluate the issue efficiently.
After review, an appropriate resolution may include:
- A replacement
- A partial refund
- A full refund
- Another reasonable solution agreed with the customer
Please keep the original product and packaging until our support team confirms the next step.
4. Products That May Not Be Returned
The following products are generally excluded from change-of-mind returns:
- Personalized or made-to-order goods
- Gift cards and digital products
- Final-sale or clearance items clearly marked as non-returnable
- Products damaged through misuse or improper care
- Used hygiene-sensitive household items
- Items missing substantial packaging, accessories, or components
These exclusions do not limit any mandatory rights available under applicable consumer law.
Contact us before returning an item when you are uncertain about its eligibility.
5. Exchanges
To keep the process simple and avoid inventory delays, we normally handle exchanges as two separate transactions:
- Submit a return request for the original item.
- Place a new order for the preferred replacement.
This allows the replacement product to be secured without waiting for the original return to complete.
For an incorrect or defective item, contact us before placing another order so our team can review the most appropriate solution.
6. Return Shipping
Return-shipping responsibility depends on the reason for the return.
Change-of-Mind Returns
Unless otherwise stated, the customer may be responsible for return-shipping costs. Original delivery charges are generally non-refundable.
Damaged, Defective, or Incorrect Items
When the issue is confirmed to be our responsibility, we may provide a prepaid return label or another suitable return arrangement.
Any label or return method supplied by Qavlune™ must be used according to the instructions provided.
7. European Union Cancellation Rights
Customers receiving eligible orders within the European Union may have the right to cancel a distance purchase within 14 days, subject to applicable consumer law.
The cancellation period generally begins when the customer, or a designated recipient, receives the goods.
Returned products should be handled only as necessary to inspect their nature and basic characteristics. A deduction may apply where excessive handling reduces the item’s value.
Certain categories, including customized or sealed hygiene-sensitive goods after opening, may be excluded where permitted by law.
These rights operate alongside any additional protection offered under our standard return policy.
8. Refund Review
After an approved return reaches the designated return location, it will be inspected.
We will notify you whether the refund has been approved, adjusted, or declined based on the item’s condition and the applicable return terms.
Approved refunds are normally issued to the original payment method.
Please allow up to 10 business days after approval for the payment provider to process the transaction. Banks and card issuers may require additional time before the credit appears on your statement.
If the refund has not appeared more than 15 business days after approval, contact:
9. Returned Parcels and Delivery Issues
Customers are responsible for following the approved return instructions carefully.
We recommend keeping:
- The return receipt
- The shipping reference number
- The tracking information
- Photographs of the parcel before shipment
Qavlune™ cannot guarantee reimbursement for packages sent to an unauthorized address, returned without tracking, or lost due to instructions not being followed.
10. Order Cancellations
Contact us as soon as possible when you need to cancel or amend an order.
We will try to accommodate the request, but cancellation cannot be guaranteed once processing, packing, or shipment has begun.
Orders already dispatched must follow the applicable return procedure after delivery.
Need Help with a Return?
Our team is available to review your request and explain the next steps.
Brand: Qavlune™
Company: LUOLAI LIFESTYLE TECHNOLOGY CO., LTD.
Customer Support: service@qvkbav.com
Qavlune™ — Thoughtful products, considerate support, and a fairer way to shop.