Delivery & Fulfillment Guide
From Our Store to Your Home
At Qavlune™, operated by LUOLAI LIFESTYLE TECHNOLOGY CO., LTD., we want every order to arrive safely, securely, and with clear delivery expectations.
This guide explains how orders are prepared, dispatched, tracked, and delivered, including international customs information and support for delayed or damaged parcels.
How We Fulfill Orders
To serve customers across different regions, Qavlune™ may ship products from approved manufacturing partners, regional warehouses, or third-party fulfillment facilities.
This flexible fulfillment model helps us:
- Offer a broader selection of home décor and everyday essentials
- Keep product pricing reasonable
- Dispatch orders from a location suited to the delivery destination
- Reduce unnecessary transfers between warehouses
- Package each order according to the product’s size and material
Products from the same order may occasionally arrive in separate packages if they are stored at different fulfillment locations.
1. Order Preparation
After payment is confirmed, orders normally require 2–5 business days for:
- Order verification
- Product preparation
- Quality inspection
- Protective packaging
- Shipping-label creation
During holidays, promotional events, or periods of unusually high demand, preparation may take up to 6 business days.
Business days generally exclude weekends and public holidays.
2. Shipping Charges
A standard shipping fee of $6.99 USD applies to each order unless a different rate or free-shipping promotion is displayed during checkout.
The final shipping cost will be shown before payment is completed.
Additional customs duties or import fees are not included in the standard shipping charge.
3. Estimated Transit Times
Delivery estimates begin after the parcel has been dispatched, not on the date the order was placed.
United States
Approximately 8–14 business days
Canada, United Kingdom & Australia
Approximately 10–16 business days
Other International Destinations
Approximately 14–21 business days
These timeframes are estimates rather than guaranteed delivery dates. Actual transit times may vary because of:
- Carrier capacity
- Weather conditions
- Public holidays
- Remote delivery locations
- Customs inspections
- Local postal delays
- Incomplete or inaccurate address details
4. Tracking Your Shipment
Once your parcel has been handed to the carrier, a shipping confirmation email will be sent to the email address used at checkout.
The email may include:
- A tracking number
- The carrier name
- A tracking link
- Available delivery updates
Tracking information may take 1–3 business days to appear after dispatch.
A temporary lack of tracking movement does not necessarily mean the parcel has stopped moving. Some carriers update tracking only when the shipment reaches a major sorting facility.
5. Multiple-Package Deliveries
An order containing several products may be divided into separate shipments.
This can happen when:
- Items are fulfilled from different warehouses
- Products require different packaging methods
- One product becomes ready before another
- Carrier restrictions require separate parcels
You may receive more than one tracking number. Receiving one package does not always mean the entire order has been delivered.
No additional standard shipping fee will be charged solely because an order is divided into multiple parcels.
6. International Customs & Import Charges
International orders may be shipped under a Delivered Duty Unpaid arrangement unless otherwise indicated at checkout.
This means the recipient may be responsible for:
- Import duties
- Customs taxes
- Value-added tax
- Brokerage charges
- Local handling or clearance fees
These charges are determined by the destination country and are not controlled by Qavlune™.
Customs authorities may contact the recipient for payment or additional information before releasing the parcel. Refusing to pay applicable import charges may result in the package being returned, delayed, or disposed of according to local procedures.
Qavlune™ is not responsible for delays caused by customs inspections or local import requirements.
7. Address Changes & Order Cancellations
Please review your shipping information carefully before submitting an order.
Requests to change an address or cancel a purchase should be emailed within 12 hours of ordering:
Include your order number and the requested change.
We will make a reasonable effort to help, but changes cannot be guaranteed once an order has entered preparation, been packed, or been transferred to the carrier.
After dispatch, Qavlune™ may not be able to redirect a parcel. Customers should contact the carrier directly when delivery-management options are available.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery details, including:
- Full recipient name
- Street and building number
- Apartment, suite, or unit number
- City, state, or province
- Postal or ZIP code
- Country
- Reachable telephone number
Orders returned because of an incomplete, incorrect, or undeliverable address may require an additional shipping payment before being sent again.
Refunds for returned parcels may exclude original shipping charges and any carrier fees incurred.
9. Damaged Deliveries
Please inspect the parcel and product as soon as possible after delivery.
When an item arrives damaged, contact us within 72 hours and provide:
- Your order number
- A description of the damage
- Clear photographs of the item
- Photographs of the outer packaging
- A photograph of the shipping label
Do not discard the packaging until the claim has been reviewed.
After verification, we may offer a replacement, refund, or another suitable resolution depending on the circumstances.
10. Lost Parcels
A parcel is not considered lost simply because tracking has paused or the estimated delivery period has recently passed.
When a carrier officially confirms that a shipment was lost in transit, Qavlune™ will review the case and may arrange:
- A replacement shipment
- A refund to the original payment method
- Another appropriate resolution
Customers may be asked to confirm their delivery address or cooperate with a carrier investigation.
Qavlune™ cannot accept responsibility for parcels recorded as delivered to the address provided unless the carrier confirms a delivery error.
11. Delayed Orders
Occasional delays may occur even after a parcel has been dispatched.
Before contacting us, please:
- Review the tracking page.
- Confirm the estimated delivery window has passed.
- Check with household members, neighbors, reception desks, or local collection points.
- Verify that the shipping address on the order is correct.
When requesting assistance, include your order number and tracking information so our team can investigate more efficiently.
Shipping Support
For questions about dispatch, tracking, delivery, or a missing parcel, contact:
Brand: Qavlune™
Company: LUOLAI LIFESTYLE TECHNOLOGY CO., LTD.
Email: service@qvkbav.com
Please use “Shipping Support – Order Number” as the email subject whenever possible.
Qavlune™ — Carefully prepared for the spaces you call home.